1-952-475-0242 sales@rms.embr.co

RMS utilizes a proven reverse logistics process for each client’s project. Our success in delivering cost-saving, efficient systems for processing returned products is based on a simple five-step approach:

  • Discovery
    We start by reviewing your existing returns process and understand your business needs and desired changes.
  • Recommendation
    We then put forth a “Blueprint for Success” which outlines your current flow and proposed process flow.  As part of a team, RMS uses the right internal resources to develop a comprehensive “Blueprint for Success”. This recommendation sill include an action plan and pricing.
  • Implementation
    Once process flow is agreed to, RMS will begin setting up the facility to process your returns (or begin installing Focus2 Software, Direct Automated Returns Tracking, in your facility).
  • Process
     Facility will be set up and data file testing complete, we are ready to receive product.
  • Continuous Improvements
    RMS is committed to building long lasting and mutually beneficial relationships with our clients. We provide a multitude of ways to get your data by either using Push/Pull methodology, timely, in-depth management reports, dedicated client service representatives, and business reviews conducted annually to enhance our relationship.