RMS utilizes a proven reverse logistics process for each client’s project. Our success in delivering cost-saving, efficient systems for processing returned products is based on a simple five-step approach:
We start by reviewing your existing returns process and understand your business needs and desired changes.
We then put forth a “Blueprint for Success” which outlines your current flow and proposed process flow. As part of a team, RMS uses the right internal resources to develop a comprehensive “Blueprint for Success”. This recommendation sill include an action plan and pricing.
Once process flow is agreed to, RMS will begin setting up the facility to process your returns (or begin installing Focus2 Software, Direct Automated Returns Tracking, in your facility).
Facility will be set up and data file testing complete, we are ready to receive product.
- Continuous Improvements
RMS is committed to building long lasting and mutually beneficial relationships with our clients. We provide a multitude of ways to get your data by either using Push/Pull methodology, timely, in-depth management reports, dedicated client service representatives, and business reviews conducted annually to enhance our relationship.